Lira works quietly behind every customer conversation — understanding context, taking action across your tools, and resolving issues before they become work for your team.
Website chat widget, an embedded support surface in your own product, a hosted branded portal, email, real-time voice, and the WhatsApp Business API — all answered by the same agent, grounded in the same knowledge base, landing in the same inbox.
Lira retrieves from your own content — crawled website pages, uploaded documents, connected Google Drive files — and answers only from it. When confidence is low or the intent is sensitive, it escalates to a human instead of guessing.
Register actions Lira can run for a customer — cancel a subscription, retry a payment, resend an invoice. Every action is off by default, opt-in per tool, governed by an approval policy, gated by step-up re-authentication where it matters, and written to an audit trail.
When a human is needed, Lira opens a ticket with the full transcript and verified identity attached. Queues, routing, SLA timers and CSAT are built in. The moment a teammate replies the AI pauses until handback, so customers never hit a dead end.
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Install guides for Next.js, Vite, Remix, Rails, Django, Express and plain HTML. Native mobile support for iOS and Android over the REST and realtime APIs.
Financial products and fintech, e-commerce and retail, health and wellness platforms, logistics and service operations.
Pricing starts free — 250 conversations a month, unlimited team seats. Pro is $29/month, Scale is $99/month. Sign up free or read the documentation.