Lira brings chat, voice, email, customer memory, knowledge, API actions, and smart handoff into one AI support layer your team can launch quickly.
Answer product, billing, onboarding, and policy questions with your knowledge base and customer history in the same conversation.
Customers speak naturally and the agent replies in a natural voice matched to your market's accent. Enterprise can commission a custom brand voice, cloned with consent.
A dedicated support address per organization with inbound parsing and threaded outbound replies, a Lira-hosted branded portal with an optional custom domain, and a chat widget or full-page embed on your own site.
Run the same knowledge-grounded agent inside WhatsApp on your own number and WABA.
Lira opens a ticket with the full transcript and identity attached. Queues, routing rules, SLA timers with at-risk and breach tracking, and satisfaction scoring are built in.
Register actions Lira can run for a customer with a per-action approval policy and full audit trail. Off by default, opt-in per tool, re-auth gated for sensitive operations.
Bring your Model Context Protocol server so Lira can call your systems under your own auth — OAuth 2.1, per-tool approval, risk tiers, rate limits, and drift detection. Plus scoped API keys and a CLI.
Ticket events reach your team by email, and optionally by Slack message, a Linear issue, or an HMAC-signed webhook to your own endpoint. Every delivery is queued, retried and logged.
Spot friction, stalled onboarding, failed payments, and urgent customer moments before they become avoidable churn.
Build a native in-app support screen over Lira's chat WebSocket, with confirm-before-action, step-up re-auth, human takeover, and push notifications.